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 About Us

We appreciate you taking the time to learn about our company. Chuck & I started in 1987 selling vintage dinnerware and formed the corporation Tcacmall.com. We moved from vintage to new dinnerware and opened a physical location in Walkerton, IN. The web site is NewKitchenStore.com and features the best spices from all around the world.
Please contact us with any questions or concerns you may have.
Our contact information

Tcacmall.com, Inc
New Kitchen Store
P.O. Box 116
330 Liberty Street
Walkerton, IN 46574    Phone 574-586-2745    Hours Monday - Friday 9-6 & Saturday 9-3 est
 

Returns Policy

You may return new, items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We have a 100% satisfaction guarantee, but will want to talk with you concerning the problem. Just call us at 574.586.2745 and ask for a refund. You will need your customer number on the invoice. You can process a return online, but we still will send a email to verify the problem.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

PRIVACY POLICY:
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

 

SECURITY POLICY
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

 


 

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